:root{--ink:#14241F;--ink-2:#2E4A40;--muted:#6B7F77;--line:#D9E2DC;--canvas:#EEF2EE;--card:#FFFFFF;--green:#1D9E63;--green-dk:#177E4F;--green-lt:#E3F5EB;--amber:#D9A21B;--amber-lt:#FBF3DC;--red:#C9463D;--red-lt:#FBE6E4;--radius:10px;--font:"Manrope",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{font-family:var(--font);color:var(--ink);background:var(--canvas);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--green-dk);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{margin:0 0 .5rem;line-height:1.2;letter-spacing:-.01em}h1{font-size:1.6rem;font-weight:700}h2{font-size:1.15rem;font-weight:700}h3{font-size:1rem;font-weight:600}
p{margin:0 0 .75rem}
.app{display:flex;min-height:100vh}
.rail{width:232px;background:var(--ink);color:#DCE8E2;display:flex;flex-direction:column;padding:1.1rem .9rem;position:sticky;top:0;height:100vh;flex-shrink:0}
.brand{display:flex;align-items:center;gap:.6rem;padding:.3rem .5rem 1.2rem;color:#fff;font-weight:800;font-size:1.05rem;letter-spacing:-.02em}
.brand .dot{width:12px;height:12px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px rgba(29,158,99,.25)}
.rail nav a{display:flex;align-items:center;gap:.6rem;padding:.55rem .7rem;border-radius:8px;color:#C4D3CC;font-weight:600;font-size:.93rem}
.rail nav a:hover{background:rgba(255,255,255,.06);text-decoration:none;color:#fff}
.rail nav a.on{background:var(--green);color:#fff}
.rail nav a .n{margin-left:auto;background:rgba(255,255,255,.15);border-radius:99px;padding:0 .5rem;font-size:.75rem}
.rail .sep{height:1px;background:rgba(255,255,255,.1);margin:.6rem .3rem}
.rail .me{margin-top:auto;padding:.7rem;border-radius:8px;background:rgba(255,255,255,.05);font-size:.85rem}
.rail .me b{display:block;color:#fff}.rail .me a{color:#9FB8AD;font-size:.8rem}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:1rem;padding:.8rem 1.6rem;background:var(--card);border-bottom:1px solid var(--line)}
.top form{flex:1;max-width:520px;display:flex}
.top input{width:100%;padding:.55rem .9rem;border:1px solid var(--line);border-radius:8px;font:inherit;background:var(--canvas)}
.content{padding:1.4rem 1.6rem;max-width:1280px;width:100%}
.banner{background:var(--red);color:#fff;padding:.55rem 1.6rem;font-weight:600;display:flex;gap:1rem;align-items:center}
.banner form{margin-left:auto}
.head{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;margin-bottom:1.1rem;flex-wrap:wrap}
.head .sub{color:var(--muted);font-size:.9rem}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:1.1rem 1.25rem;margin-bottom:1rem}
.grid{display:grid;gap:1rem}.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:.9rem 1.1rem}
.stat .v{font-size:1.7rem;font-weight:800;letter-spacing:-.03em;line-height:1.1}.stat .l{color:var(--muted);font-size:.85rem}
.btn{display:inline-flex;align-items:center;gap:.4rem;padding:.5rem .95rem;border-radius:8px;border:1px solid var(--line);background:var(--card);color:var(--ink);font:inherit;font-weight:600;font-size:.9rem;cursor:pointer;line-height:1.2}
.btn:hover{background:#F6F8F6;text-decoration:none}
.btn.p{background:var(--green);border-color:var(--green);color:#fff}.btn.p:hover{background:var(--green-dk)}
.btn.d{color:var(--red);border-color:#EFC7C3}.btn.d:hover{background:var(--red-lt)}
.btn.w{background:var(--amber-lt);border-color:#EBD08E;color:#7A5A06}
.btn.s{padding:.3rem .6rem;font-size:.8rem}
.btn:disabled{opacity:.5;cursor:default}
table{width:100%;border-collapse:collapse;font-size:.92rem}
th{text-align:left;font-weight:600;color:var(--muted);font-size:.8rem;padding:.5rem .7rem;border-bottom:1px solid var(--line)}
td{padding:.6rem .7rem;border-bottom:1px solid #EDF1EE;vertical-align:middle}
tr:last-child td{border-bottom:0}
.tbl{overflow-x:auto}
.badge{display:inline-block;padding:.12rem .55rem;border-radius:99px;font-size:.75rem;font-weight:700}
.badge.ok{background:var(--green-lt);color:var(--green-dk)}.badge.bad{background:var(--red-lt);color:var(--red)}.badge.warn{background:var(--amber-lt);color:#7A5A06}.badge.muted{background:#EEF1EF;color:var(--muted)}
.badge.role-superadmin{background:#EDE4FB;color:#5B3AA5}.badge.role-admin{background:#E0EEF9;color:#1F5C8F}.badge.role-agent{background:#EEF1EF;color:var(--ink-2)}
.field{margin-bottom:.9rem}.field label{display:block;font-weight:600;font-size:.86rem;margin-bottom:.3rem}
.field small{color:var(--muted);display:block;margin-top:.25rem;font-size:.8rem}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=url],input[type=datetime-local],input[type=file],select,textarea{width:100%;padding:.55rem .75rem;border:1px solid var(--line);border-radius:8px;font:inherit;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:2px solid rgba(29,158,99,.35);border-color:var(--green)}
textarea{min-height:110px;resize:vertical}
.row{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}
.flash{padding:.7rem 1rem;border-radius:8px;margin-bottom:1rem;font-weight:600}
.flash.ok{background:var(--green-lt);color:var(--green-dk)}.flash.err{background:var(--red-lt);color:var(--red)}
.errors{background:var(--red-lt);color:var(--red);padding:.7rem 1rem;border-radius:8px;margin-bottom:1rem}.errors li{margin:.15rem 0}
.muted{color:var(--muted)}.sm{font-size:.83rem}.mono{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.85em}
.right{text-align:right}.nowrap{white-space:nowrap}
.pager{display:flex;gap:.3rem;margin-top:1rem}.pager a,.pager span{padding:.3rem .65rem;border:1px solid var(--line);border-radius:6px;background:#fff;font-size:.85rem}.pager span{background:var(--green);color:#fff;border-color:var(--green)}
.empty{padding:2.5rem 1rem;text-align:center;color:var(--muted)}
.chk{display:flex;align-items:center;gap:.5rem;font-weight:500;font-size:.9rem;margin:.3rem 0}
.chk input{width:auto}
/* inbox */
.inbox{display:grid;grid-template-columns:320px 1fr;gap:0;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;height:calc(100vh - 140px);min-height:520px}
.convs{border-right:1px solid var(--line);display:flex;flex-direction:column}
.convs .tools{padding:.7rem;border-bottom:1px solid var(--line);display:flex;gap:.4rem}
.convs .tools input,.convs .tools select{padding:.45rem .6rem}
.convs ul{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1}
.convs li a{display:block;padding:.65rem .9rem;border-bottom:1px solid #EDF1EE;color:var(--ink)}
.convs li a:hover{background:#F6F8F6;text-decoration:none}.convs li a.on{background:var(--green-lt)}
.convs .who{display:flex;justify-content:space-between;font-weight:700;font-size:.9rem}.convs .who time{color:var(--muted);font-weight:500;font-size:.75rem}
.convs .prev{color:var(--muted);font-size:.82rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convs .un{background:var(--green);color:#fff;border-radius:99px;font-size:.7rem;padding:0 .45rem;margin-left:.4rem}
.chat{display:flex;flex-direction:column;min-width:0}
.chat .hdr{padding:.75rem 1rem;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:.8rem}
.chat .hdr b{font-size:1rem}.chat .hdr .sub{color:var(--muted);font-size:.82rem}
.msgs{flex:1;overflow-y:auto;padding:1rem;background:#F4F7F4;display:flex;flex-direction:column;gap:.35rem}
.m{max-width:68%;padding:.5rem .75rem;border-radius:12px;font-size:.93rem;white-space:pre-wrap;word-break:break-word;position:relative}
.m.in{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:3px}
.m.out{align-self:flex-end;background:#DCF3E6;border-bottom-right-radius:3px}
.m.out.failed{background:var(--red-lt)}
.m .meta{display:block;font-size:.68rem;color:var(--muted);margin-top:.2rem;text-align:right}
.m.template{border-left:3px solid var(--amber)}
.compose{border-top:1px solid var(--line);padding:.7rem .9rem;background:#fff}
.compose textarea{min-height:52px;max-height:160px}
.compose .tabs{display:flex;gap:.3rem;margin-bottom:.5rem}.compose .tabs button{background:none;border:0;padding:.25rem .6rem;border-radius:6px;font:inherit;font-size:.8rem;font-weight:700;color:var(--muted);cursor:pointer}.compose .tabs button.on{background:var(--green-lt);color:var(--green-dk)}
.compose .pane{display:none}.compose .pane.on{display:block}
.note{background:var(--amber-lt);color:#7A5A06;padding:.5rem .8rem;border-radius:8px;font-size:.83rem;margin-bottom:.5rem}
.login{min-height:100vh;display:grid;place-items:center;padding:1rem;background:linear-gradient(160deg,#14241F 0%,#1E3B32 60%,#1D9E63 140%)}
.login .box{background:#fff;padding:2rem;border-radius:14px;width:100%;max-width:380px;box-shadow:0 20px 60px rgba(0,0,0,.35)}
.login .brand{color:var(--ink);padding-bottom:1rem}
.tplprev{background:#F4F7F4;border-radius:8px;padding:.6rem .8rem;font-size:.86rem;white-space:pre-wrap;margin-top:.4rem}
.bar{height:8px;background:#EDF1EE;border-radius:99px;overflow:hidden}.bar i{display:block;height:100%;background:var(--green)}
.chart{display:flex;align-items:flex-end;gap:6px;height:120px;padding-top:.5rem}
.chart .c{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:2px;height:100%}
.chart .c i{width:100%;background:var(--green);border-radius:3px 3px 0 0;min-height:2px}.chart .c i.i{background:#9DD6BB}
.chart .c span{font-size:.65rem;color:var(--muted)}
details summary{cursor:pointer;font-weight:600}
.menu-btn{display:none;background:none;border:0;font-size:1.4rem;cursor:pointer}
@media (max-width:900px){
 .rail{position:fixed;left:-240px;z-index:20;transition:left .2s}.rail.open{left:0}
 .menu-btn{display:block}.content{padding:1rem}
 .g4,.g3,.g2{grid-template-columns:1fr 1fr}
 .inbox{grid-template-columns:1fr;height:auto}.convs{max-height:40vh}.chat .msgs{min-height:320px}
 .m{max-width:88%}
}
@media (max-width:560px){.g4,.g3,.g2{grid-template-columns:1fr}}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}